Frequently Asked Questions
Everything you need to know about your Mark Hill hair journey.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for next-day delivery if ordered before 2 PM.
What is your returns policy?
We offer a 30-day return policy for any unused and unopened products in their original packaging. Please contact our support team to initiate a return.
Are your hair tools covered by a warranty?
Yes, all Mark Hill electrical styling tools come with a standard 12-month warranty from the date of purchase against manufacturing defects.
Are your products cruelty-free?
Absolutely. Mark Hill is committed to being 100% cruelty-free. We do not test our products or ingredients on animals.
Can I use your styling products on hair extensions?
Most of our products are safe for extensions, but we recommend avoiding the application of heavy oils or high heat directly to the bonds or tapes.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Clearpay for your convenience.